Withdrawal Principal

The Customer has a right of withdrawal which can be exerted by returning the Product to the Seller. The Product must be returned without undue delay, no more than fourteen (14) days following his/her withdrawal notice, except in case where the Seller offers to collect the Product himself.

 

Withdrawal Period

In accordance with article L.122-18 of the French Consumer Code, the withdrawal period expires fourteen (14) days after the date when the Customer, or any formally designated third party other than the carrier, takesphysically possession of the Product.

Should the Customer have ordered multiple Products through one order, resulting in several deliveries (or in case of an order of a product delivered under multiple batches), the withdrawal period will expire fourteen (14) days after the day when the Customer or any formally designated third party other than the carrier, takesphysically possession of the last delivered Product.

Should the Customer’s order imply multiple Products, and where these Products are delivered separately, the withdrawal period will expire fourteen (14) days after the day when the Customer or any formally designated third party other than the carrier, takes physically possession of the last Product.

 

Withdrawal Notification

To be able to exert his/her right to withdrawal and in accordance with article L.122-21 of the French Consumer Code, the Customer must notify his/her intention by the mean of a clearly worded statement (for example, mailed letter, fax or email ) to : INSTITUT KARITE PARIS 420 rue Saint-Honoré 75008 Paris or service-client@institutdukarite.com.

 

The Customer may also notify his/her intention through the form here below:

WITHDRAWAL FORM

To: Institut Karite Paris SARL

Telephone number of the Seller:  0140070285

Fax Number of the Seller: 0144519652

Email address of the Seller: service-client@institutdukarite.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Product Reference:

Invoice N°:

Order N°:

Ordered on [____________] received on [_________]

Used Method Payment:

Customer name and, if applicable, name of the receiving party:

Customer address:

Delivery address:

Customer’s signature

Date

The period for withdrawal shall be deemed to have been observed if notice of withdrawal is sent before its expiry.

 

Effects of Withdrawal

In case of withdrawal by the Customer, the Seller agrees to reimburse to the Customer all the amount paid, including the shipping costs (save for any additional fee resulting, from the Customer’s choice of a shipping method other than a standard delivery) without undue delay and, in any event, not later than fourteen (14) days from the reception of the Product by the Seller. (Article L.221-24 of French Consumer Code).

The Seller will proceed to the reimbursement using the same method of payment used by the Customer when initially purchasing, unless the Customer specifically requests to be refunded using a different method, in any case, this refund should not raise additional fees to the Customer.

The Seller is not asked to refund the additional fees when the Customer has specifically opted for a more costly shipping method other than a standard delivery.

The Seller may withhold the reimbursement until he has received the good or until the Customer has supplied evidence of having sent back the goods, whichever of the two is the earliest.

 

Procedures of Right of Withdrawal

The Customer must, without undue delay, and in any case, no later than fourteen (14) days after having informed the Seller of his/her intention to withdraw from the contract, return the good to:INSTITUT KARITE PARIS – SARYA PARIS SARL, 10 rue Christophe Colomb 94370 Sucy en Brie.

The deadline shall be deemed to have been observed if the Customer returns the good before the expiration of the fourteen (14) days delay.

Return Fees

The Product must be returned following the instruction of the Seller and including all the delivered accessories.

The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

In other words, the Customer has the right to test the Products, but he/she shall be liable should he/she handles the Product in a manner other than that necessary.

 

Exclusion of right of withdrawal

The right of withdrawal is excluded in the following cases:

The supply of goods or services for which the price is dependent on fluctuations in the trade market

The supply of goods liable to deteriorate or expire rapidly

The supply of sealed audio or video recordings or sealed computer software which were unsealed by the consumer, magazine or other periodical publication (except in case of a subscription.)

The provision of accommodation services, other than for residential purposes, transport, car rental services, catering or leisure services as regards contracts providing for a specific date or period of performance.

The supply of goods which because of their nature are inseparably linked to other goods;

The supply of sealed goods which cannot be returned for reasons of health public health and hygiene and that have been unsealed by the Customer after delivery.

The supply of alcoholic beverages the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuation in the market which cannot be controlled by the Seller.

The supply of a dematerialized digital content which performance has begun with the Customer prior express agreement, who has also acknowledged that he/she has therefore lost the right of withdrawal.

Contracts concluded at a public auction.